This Privacy Policy explains how Pharmic Research collects, uses, stores and protects personal data when you visit our website, create an account, contact us or place an order.
1. Who controls your data
Pharmic Research is responsible for the processing described in this policy. Questions and requests concerning personal data can be sent to contact@pharmicresearch.com.
2. Personal data we collect
We may collect identification and contact details, account credentials, delivery and billing information, order history, communications you send to us, marketing preferences, and technical information such as IP address, browser, device and request logs.
We collect data directly from you, automatically through the website, or from service providers involved in fulfilling your request or order. Please do not provide personal data that is not necessary.
3. Why we use personal data
We process data to provide accounts and website functions, respond to enquiries, process and deliver orders, provide customer support, prevent fraud and secure our services, meet accounting and legal obligations, and improve website reliability.
Our legal bases may include performance of a contract, compliance with a legal obligation, our legitimate interests in operating and protecting the business, and your consent where consent is required. You may withdraw consent at any time without affecting earlier lawful processing.
4. Cookies and browser storage
The website uses necessary cookies and similar browser storage for functions such as language preference, authentication and the shopping bag. These technologies are required to provide features you request.
With your consent, we use Google Analytics 4 to understand page visits and interactions and improve the store. GA4 is not loaded if you decline analytics cookies. You can withdraw your choice by deleting the analytics_consent cookie.
5. Contact forms and marketing
When you contact us, we use the information you provide to answer and manage your request. If you subscribe to news or offers, we use your email for that purpose based on your consent. You can withdraw marketing consent at any time by using an unsubscribe option or contacting us.
6. Accounts, orders and customer data
Account and order data is used to authenticate you, maintain your profile, process purchases, arrange payment and delivery, communicate order status, handle returns or complaints, and comply with tax and accounting rules.
Payment providers may process payment details under their own privacy terms. We should not receive or retain complete payment-card credentials unless expressly stated during checkout.
7. Service providers and disclosures
We may share only the data necessary with hosting and IT providers, payment processors, delivery companies, professional advisers, public authorities, and other providers that help operate the website or fulfil orders. They must protect the data and may use it only for the agreed purpose or as required by law.
Where data is transferred outside the European Economic Area, we use an applicable legal transfer mechanism and appropriate safeguards.
8. Data retention and security
We retain personal data only for as long as needed for the stated purpose, including the duration of an account or customer relationship and any period required by tax, accounting, consumer-protection, dispute or security obligations. We then delete or anonymise it.
We apply appropriate organisational and technical safeguards, but no internet service can guarantee absolute security.
9. Your GDPR rights
Subject to applicable conditions, you may request access, correction, deletion, restriction, objection, or portability of your personal data. You may also withdraw consent and object at any time to direct marketing.
To exercise a right, email contact@pharmicresearch.com. We may need to verify your identity. You also have the right to lodge a complaint with the competent data-protection supervisory authority in your country of residence, workplace or the place of the alleged infringement.
10. Changes to this policy
We may update this policy when our services or legal obligations change. The latest version and its update date will remain available on this page.